As the COVID-19 spreads across Illinois and the U.S., Elevele’s first priority is protecting the health and safety of our patients. In order to do so, we are temporarily not aiding in new patient registrations. Starting 3/23/20, we will be serving patients 60 + years of age and immune-compromised patients from 2 to 3 p.m.. Thank you for your understanding and be well!
report a faulty product
If you discover your product does not function how it should within 5 days of purchase, follow these instructions below:
1. Send an email to info@elevele.net with the subject title “Faulty Product”
2. Type a brief description of the issue
3. Include a picture/video of the faulty product
4. Include a picture of the product’s barcode
We will examine the issue to the best of our ability and will let the cultivator know to issue a replacement if one is due. Once the cultivator approves, we can issue the replacement.
Thank you for your patience with this process. Again, faulty products submissions must be sent within 5 days of purchase.