As the Covid-19 virus spreads across Illinois, elevele’s first priority is the health and safety of our patients. In order to keep interactions to a minimum we now offer curbside pickup for pre-orders. EXACT CHANGE only. In addition we only assist those seeking to apply for a medical card for the FIRST time on Sunday 10am-4pm, and Mondays & Tuesdays from 1-3pm by appointment only. Call or email us to set it up.
report a faulty product
If you discover your product does not function how it should within 14 days of purchase, follow these instructions below:
1. Send an email to info@elevele.net with the subject title “Faulty Product”
2. Type a brief description of the issue
3. Include a picture/video of the faulty product
4. Include a picture of the product’s barcode
We will examine the issue to the best of our ability and will let the cultivator know to issue a replacement if one is due. Once the cultivator approves, we can issue the replacement.
Thank you for your patience with this process. Again, faulty products submissions must be sent within 5 days of purchase.